Terms & Conditions

A 50% deposit is required for the order to be placed and deposits are nonrefundable. Balance is due upon installation of products. If the balance is not paid within 10 days of installation, a $25 per day fee will incur. If the installation is set up in phases, the buyer will pay as each product is installed. Credit cards on file will be charged upon installation unless otherwise agreed upon. A 2% convenience fee will be charged for all credit card transactions. Warranty comes into effect only after products have been paid for in full. Warranty information will be provided upon installation. All payments to date are nonrefundable. Buyer understands that they are purchasing custom products that cannot be canceled or returned once the order has been placed whether in stock or on back order unless otherwise agreed upon. Sellers total cost of custom order products will be paid by the buyer in all circumstances. Natural products may have distinct features that are not visible in the fabric sample cuttings; these are inherent and not considered a quality issue. Estimated delivery times will be given, but the buyer understands that the seller has no control over shipping of products or parts and cannot guarantee delivery on any specific date. The installation will be scheduled only once the shipment has arrived in store or tracking number has been provided. Hunter Douglas may take deductions off the order size in order to fit components and operating mechanisms into headrail. Our installers are trained on how to measure and install each product for the best possible fit in your window and will order products at that size. Sheetrock around windows is rarely perfect or square which may cause gaps on the sides of the product or give the appearance that the product is not level, particularly with roller shades. Buyer understands that this is not a quality issue with the seller, but with the home builder and/or contractor. Buyer may measure and/or install the product themselves, but they relieve the seller of all liability. Seller will replace any faulty products or parts only if covered under warranty, if it arrived from factory damaged or if installer damaged (to be noted on installation sign off). Seller will service product for six months from installation date free of charge. After six months a travel charge will apply and as stated in the warranty, labor is not covered for any service or repair.